Refund policy
🐾 Refund Policy – WoofnFloof
We want you (and your floofy friend) to love every purchase from WoofnFloof. If something isn’t quite right, we’re here to help.
🕒 30-Day Money Back Guarantee
We offer a 30-day refund policy from the date your order is delivered. If you’re not completely satisfied, simply reach out and we’ll make it right.
✅ Eligibility for Refunds
To be eligible for a refund, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Returned within 30 days of delivery
Unfortunately, we cannot offer refunds on:
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Used or damaged items (unless they arrived that way)
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Sale or clearance items
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Gift cards
🐶 Damaged or Incorrect Items
If your item arrives damaged, faulty, or the wrong item was sent, contact us within 7 days of delivery with photos and your order number — we’ll send a replacement or issue a refund right away. No need to return it.
🔁 How to Request a Refund
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Email us at support@woofnfloof.com with your order number and issue.
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If approved, we’ll send return instructions (if needed).
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Refunds are issued to your original payment method once we receive and inspect the item.
💸 Late or Missing Refunds
Refunds typically take 3–5 business days to appear. If you haven’t received yours after 7 days, contact your bank or credit card provider. Still stuck? Email us — we’re happy to help.